Delete your Quadra account
You can request deletion of your account and associated data by email, even after uninstalling the app. Controller: Tiago Silva.
Send a request
Email geral.quadra.app@gmail.com with the subject “Delete Quadra account”, preferably from the address linked to your account. If you used Apple's Hide My Email, include the relay address linked to Quadra if you know it.
The button opens your email app; you must send the message to submit the request. You can also copy the address and write from any email service. You do not need to open the app.
We verify ownership proportionately before deleting data. Do not send passwords, access codes, tokens, identity documents or team backups. If you no longer have access to your account email, explain this so we can assess a safe way to verify ownership.
What is deleted
After verification, we delete your authentication identity, remote profile and associated Premium rights. Account deletion is permanent; it is not a suspension.
Sports data stored only on your device cannot be accessed remotely. To remove it, use “Clear data on this device” in the intended profile or erase the app/browser's local storage. This request does not erase other profiles or devices.
What may remain
Purchase events may remain without an account link; deletion records help confirm interrupted requests. Technical logs and server backups follow the applicable retention periods. See section 6 of the policy for retention status and details. If data must be retained under a legal obligation or another applicable basis, our response explains which data, why and for how long.
The request does not erase Google Drive backups, shared files, copies on other devices or data Apple/Google retain in their own services. Manage these copies in their respective destinations.
Deleting your account does not cancel App Store or Google Play subscriptions. You can manage them in the relevant store; cancellation is not a condition for submitting this request.
Response and in-app alternative
We respond without undue delay and normally within one month. If a GDPR-permitted extension is needed, we explain the reason and timeframe within the first month. We confirm completion by email.
If you still have the app, you can also use Account → Delete Quadra account, with confirmation and recent authentication.